Question 1

What is Smart Hands as a Service?

Accepted Answer

Smart Hands is on-site technical assistance for your IT infrastructure; ranging from hardware installation and maintenance to troubleshooting and remote collaboration with your central IT team.

Question 2

Where does PSi operate?

Accepted Answer

We operate globally, with 1500+ certified engineers available on-demand or as part of dedicated support programmes.

Question 3

Can I request support outside normal business hours?

Accepted Answer

Yes. PSi provides 24/7 support based on your SLA and project needs.

Question 4

Do you only support certain vendors or platforms?

Accepted Answer

No. We are vendor-agnostic and support all major Tier 1 OEMs, including Dell/EMC, Cisco, Huawei, HPE, IBM, Hitachi and many more. Please contact us if you have a request about a specific brand.

Frequently asked questions

What is Smart Hands as a Service?

Where does PSi operate?

Can I request support outside normal business hours?

Do you only support certain vendors or platforms?

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